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Sign up for free by creating an account at www.snowdoniacheese.co.uk/account/register. Accounts that were created on or after 18/02/2025 will have been automatically enrolled. Please check that you have an active account, if you have problems logging in please create a new account.
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Our rewards programme is a tiered programme that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards selected free products. You can also earn points for following us on social media, leaving product reviews, and are even gifted points for your birthday. You can view the full list of perks on our (rewards page).
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Accounts that have been created created on or after 18/02/2025 will have been automatically enrolled. Only orders placed after the launch of the programme on 19/03/2025 will accrue points. Please check that you have an active account, if you have problems logging in please create a new account. If you have had more than one customer account with us, please note that only one rewards account was created per person.
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The rewards page is your roadmap to all our points and perks, but you can access your info by visiting your account page
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You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points.
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Please note that only points made from purchases are able to be merged. Contact customer service via live chat or by emailing info@snowdonia-cheese.co.uk and our team will be happy to assist you with merging your accounts.
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Exchanging your points for great rewards couldn't be easier! Simply visit our rewards page to view all of our reward options and click the 'Redeem' button to redeem your chosen reward.
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Each member gets a reward just for joining our rewards programme. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on social media. Access all the ways to earn under the on the rewards page.
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Not at this time, you will only be able to accrue points and claim rewards at www.snowdoniacheese.co.uk.
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Points do expire after 12 months. In addition, if you do not make a purchase or earn points for a period of 12 months, you will be considered a dormant user, and your points and rewards will return to zero. You will also be moved down to bronze, the lowest tier.
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Your VIP tier is determined by the number of purchase made within a 12 month period.
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When you are signed into your account, your account page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.
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When your total orders cross a tier threshold you will receive an email welcoming you into the new tier. Any points reward for moving up a tier will automatically be added to your account.
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Once you enter a new tier, you will be in that tier for 12 months from the date you earned it. Make sure to keep interacting with our programme to maintain your status or even move up a tier.
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You must be logged in when making purchases to earn points, so double-check you were signed into your rewards account and didn’t accidentally check out as a guest. If you have done this in error, contact us via live chat or by emailing info@snowdonia-cheese.co.uk to help apply your points to your account. You cannot earn point on gift card purchases. You won’t receive points if your purchase is cancelled for any reason.
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The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account.
However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:
Try to refresh your browser.
Try to log out and then back in to your account.
Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it.
Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
If you still feel like your points balance is not accurate you can contact us via live chat or by emailing info@snowdonia-cheese.co.uk and we can look into the issue for you.
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We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.
The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them.
To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.
If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit.
Please contact us via live chat or by emailing info@snowdonia-cheese.co.uk if you need further assistance.
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Thank you for sharing us with your friends, we really appreciate it.
Referred friends must be first-time customers in order for both of you to receive the referral rewards.
In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there.
Points will be added to your account as soon as your friend completes their first purchase on our website.
When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account.
You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.
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Add your birthday under ways to earn points on the rewards page. On your birthday we will automatically add the birthday reward to your account.
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Happy Birthday! We’re so glad that you have chosen to celebrate with us through our rewards programme. In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.
If your birthday falls between the day that you registered and the 30-day waiting period afterward, you will receive your birthday bonus 30 days after your registration.
This delay is only applicable for the first year that you signed up.
All successive birthday bonuses will be emailed to you on your birthday.
If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.
Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday.
If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact us via live chat or by emailing info@snowdonia-cheese.co.uk and we will be happy to assist you.
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Redeem your points on the rewards page by selecting the 'Redeem Now' button and choosing your reward. This will add the reward to your basket for £0.00. Please note, orders containing a reward must include one paid for product, and delivery charges may apply.
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