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TERMS OF USE
1. INFORMATION ABOUT OUR TERMS OF USE
2. WHO WE ARE
3. HOW TO CONTACT US
4. THERE ARE OTHER TERMS THAT MAY APPLY TO YOU
- Our Privacy Policy. Please see section 5 (How we may use your personal information) for further information about this.
- Our Cookie Policy, which sets out information about the cookies on our Website.
2. If you purchase products from our Website, our Terms and Conditions of Sale will apply to the sale.
3. If you are entering competitions through our Website then please see our Competition Terms which will apply to your entry.
5. HOW WE MAY USE YOUR PERSONAL INFORMATION
To find out how we use your
personal information and for details about how you can exercise your rights in relation to our use of your personal information, please refer to our Privacy Policy.
6. OUR WEBSITE IS ONLY FOR USERS IN THE UK
Our Website is directed to
people residing in the United Kingdom. We do not represent that content available on or through our Website is appropriate for use or available in other locations.
7. YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE
8. USE OF THE WEBSITE
9. OUR INTELLECTUAL PROPERTY
10. WE ARE NOT RESPONSIBLE FOR THE WEBSITES WE LINK TO
11. DO NOT RELY ON INFORMATION ON THIS SITE
12. WE ARE NOT RESPONSIBLE FOR VIRUSES
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
Whether you are a consumer or a business user
If you are using the Website as a consumer
If you are using the Website for commercial or business purposes
14. OUR RIGHTS IF YOU BREACH THESE TERMS OF USE
Should you make any illegal
and/or unauthorised use of the Website, and/or fail to comply with these Terms,
we may take such action as we reasonably determine to be appropriate including
amongst other measures temporarily or permanently removing your registration
and right to use the Website.
15. MONITORING YOUR USE OF THE SITE AND LEGAL DISCLOSURE
16. WE MAY MAKE CHANGES TO THESE TERMS
17. WE MAY MAKE CHANGES TO OUR WEBSITE
We may update and change our
Website from time to time to reflect changes to our products, our users’ needs
and our business priorities. We will try to give you reasonable notice of any major changes.
18. WE MAY SUSPEND OR WITHDRAW OUR SITE
19. WE MAY TRANSFER THESE TERMS OF USE TO SOMEONE ELSE
We may transfer our rights and
obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect
your rights under these Terms.
20. IF WE DELAY IN ENFORCING THESE TERMS WE CAN STILL ENFORCE THEM AT A LATER DATE
Any delay or failure by us in
exercising, or any waiver by us of, our rights under or in connection with these Terms will not limit or restrict the future exercise or enforceability of those rights.
21. NOBODY ELSE HAS RIGHTS UNDER THESE TERMS
Only you and us are entitled to
enforce these Terms. Nothing in these Terms shall give, directly or indirectly, any third party any enforceable benefit or any right of action against us and such third parties shall not be entitled to enforce any term of these Terms against
us.
22. WHAT HAPPENS IF PARTS OF THESE TERMS BECOME INVALID
If any provision (or part of any
provision) of these Terms is, or becomes illegal, invalid or unenforceable in any respect it shall not affect or impair the legality, validity or enforceability of any other provision of these Terms.
23. WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES AND WHERE CAN PROCEEDINGS BE HELD
TERMS AND CONDITION OF SALE
1. INFORMATION ABOUT OUR TERMS AND CONDITIONS OF SALE
- Section 3 (Our rights to make changes) which sets out our rights to make changes to these Terms of Sale and the products;
- Section 8 (Your rights to end the contract) and Section 9 (Our rights to end the contract) which set when the contract can be ended by us or you;
- Section 11 (Faulty, damaged or incorrect products) which sets out your rights if a product received is faulty, damaged or incorrect; and
- Section 10 (Our responsibility for loss or damage suffered by you) which sets out our responsibility to you for loss suffered in connection with our sale to you.
These Terms of Sale are only available in English
4. The only language in which we provide these Terms of Sale is English.
Please download or print a copy of these Terms of Sale for your future reference
- We will not file a copy of these Terms of Sale specifically in relation to your order. We may update the version of these Terms of Sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these Terms of Sale for your records.
2. WHO WE ARE AND HOW TO CONTACT US
2. OUR RIGHT TO MAKE CHANGES
We may make changes to the products
- conform with any applicable safety or other legal or regulatory requirements; or
- implement minor technical adjustments and improvements. These changes will not affect your use of the products.
2. We may also make reasonable changes to the products but if we do so we will notify you and you will have the right to contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
We may make changes to these Terms of Sale
3. We may update these Terms of Sale from time to time, but such updates will not affect the terms of any contracts which we have already entered into with you.
4. OUR CONTRACT WITH YOU
Eligibility for placing an order with us
- you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these Terms of Sale;
- you are aged 18 years or older;
- you are a consumer (i.e. you are buying the products for private use and not for business use); and
- the information provided in your order is accurate and complete.
How to place an order with us
2. The advertising of products on our website constitutes an “invitation to treat” and your order for products constitutes a contractual offer. No contract will come into force between you and us unless until we accept your order (see Section 5 below).
3. In order to enter into a contract to purchase products from us, you will need to take the following steps:
- you must add any of the products you wish to purchase to your shopping cart, and then proceed to the checkout;
- you must enter your details, check and confirm your order, and accept these Terms of Sale. Please use this opportunity to carefully check the contents of your basket and your details like your delivery address as you will not be able to change these once the order has been placed;
- you will be transferred to the payment website and they will handle your payment;
- we will then send you an order confirmation (Order Confirmation) or let you know that we are unable to meet your order.
4. Please ensure that you checked your order carefully before submitting your order to us as we cannot accept any changes to your order once it has been submitted. If you are unsure or have any questions about the order process then please contact us via the details provided at Section 2 (Who we are and how to contact us).
How we accept your order
5. Our acceptance of your order will take place when we email you the Order Confirmation (see Section 3 above for more information about this). It is at this point that a legally binding contract between you and us will come into existence.
What happens if we cannot accept your order
6. If, for any reason, we
are unable to accept or cannot fulfil your order, we will inform you of this and will not charge you for the products. If we have taken payment we will refund you as soon as possible (and in any event, within 14 days).
We only sell to the UK
7. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders for delivery to addresses outside of mainland UK although we can accept orders for delivery to addresses in the UK from payment cards registered outside of the UK.
5. OUR PRODUCTS
1. All our products are listed on the webpage titled “Our Shop”.
Products may vary from their pictures
2. Images of products on our website are for illustrative purposes and while we have made every effort to ensure that the products conform to the photographs and descriptions provided on our website, certain colours may look different to the actual colour of the products when displayed on an electronic device.
Availability of products
3. We make every effort to ensure products are available however sometimes particular products may be unavailable (e.g. because of high demand for that particular product or delay in supply). If the product is unavailable then we will inform you (see Section 6 (What happens if we cannot accept your order) for more information about this).
6. PRICE AND PAYMENT
Prices and other charges
1. Prices for products are quoted on our website. Prices for products may change from time to time but changes will not affect any orders which we have already accepted (see Section 5 (How we accept your order) for more information about this).
2. In addition to the price of the products, you will have to pay a delivery charge. Delivery options and any related charges will be presented to you as part of the order process.
3. All prices including delivery charges on our website include all value added taxes (where
applicable).
What happens if we get the price wrong?
4. We have made every reasonable effort to ensure that the prices we show are correct. If we find, or are made aware of, any typographical, clerical or other accidental errors or omissions, we will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible.
5. Prices will be checked when processing your order however despite our best efforts, products we sell may be incorrectly priced. If there is an obvious pricing error which could have reasonably been recognised by you as mispricing, we will be under no obligation to provide the products to you at the incorrect (lower) price, even after we have sent you an Order Confirmation and we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
When and how you pay
6. Payment must be made at the time of your order and you will be prompted to pay during the order process.
7. Payment for all products must be made by an online payment. These are set out as part of the order process. If special assistance is required, please call our customer service line on 01745 360246.
8. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.
7. DELIVERY
Where and who we deliver to
1. We will arrange for the products to be delivered to the address for delivery indicated in your order.
2. All orders containing alcohol must be signed for on delivery by an adult aged 18 years or older so please ensure you or a responsible adult on your behalf is available. We operate a ‘Challenge 25’ policy so please be prepared that we may also ask for proof of identification.
3. If an adult aged 18 years or older is unable to sign for an order containing alcohol and/or provide proof of identification on delivery then we will retain your order and may charge you for re-delivery.
We don’t deliver to some places in the UK
4. We will only deliver products to UK mainland addresses, which excludes Northern Ireland, Isle of Man and various Scottish postcodes. For a bespoke delivery quote for these areas, please email us: info@snowdonia-cheese.co.uk. Unfortunately, we are unable to deliver to the Channel Islands.
5. Please contact us via the details provided at Section 2 (Who we are and how to contact us) if you wish to enquire about delivery to addresses outside of mainland UK.
When we will deliver the products
6. Information about when we will deliver the products to you will be set out at the checkout page. All products will normally be dispatched within 5 working days of the date of our Order Confirmation and in any event within 30 days after the date of our Order Confirmation.
7. If your order has not arrived by the estimated delivery date then please contact us via the details set out in Section 2 (Who we are and how to contact us) above so we can investigate.
What happens if we fail to deliver the products in time
8. In the unlikely event that we fail to deliver the products within 30 days of our Order Confirmation, you may end the contract if:
- failure to deliver was caused by us refusing to deliver your products;
- in light of all relevant circumstances, delivery within that time period was essential; or
- you told us when ordering the products that delivery within that time period was essential.
9. If you do not wish to cancel under Section 8, or none of the circumstances described in Section 7.8 apply, you may specify a new (reasonable) delivery date. If we fail to meet the new deadline, you may end the contract.
10. You may cancel all or part of your order under Sections 8 or 7.9 provided that separating the products in your order would not significantly reduce their value. Any sums that you have already paid for cancelled products and their delivery will be refunded to you within 14 days. Please note that if any cancelled products are delivered to you, you must return them to us or arrange with us for their collection. In either case, we will bear the cost of returning the cancelled products.
When does delivery take place?
11. Delivery will be deemed to have taken place when the products have been delivered to the delivery address indicated in your order.
Who is responsible for the products during delivery?
12. The responsibility (sometimes referred to as the ‘risk’) for the products will remain with us until delivery is completed in accordance with Section 11 above. After this, responsibility will pass to you.
When do you own the products?
13. You own the products only once we have received payment in full of all sums due (including any delivery charges).
8. YOUR RIGHTS TO END THE CONTRACT
1. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract. To help, we have set out below the circumstances where you can end the contract:
- if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see Section 11 (Faulty, damaged or incorrect products);
- if you want to end the contract because of something we have done or have told you we are going to do, see Section 2 below; or
- if you have just changed your mind about the product, you may be able to get a refund if you are within the 14 day cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods, see Sections 3 and 8.4.
Ending the contract because of something we have done or are going to do
2. If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
- we have told you about an upcoming change to the product (see Section 2 (We may make changes to our products));
- we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
- there is a risk that supply of the products may be significantly delayed because of events outside of our control (see Section 13 (Events outside of our control));or
- you have a legal right to end the contract because of something we have done wrong including because we have not delivered the products in time (see Sections 8 and 7.9 (What happens if we fail to deliver the goods in time?).
Your right to change your mind and return products
3. You may cancel a contract to purchase a product or products at any time within 14 days after the day you received the relevant products unless the product is of the type described in Section 4 below.
There are circumstances where you may lose your right to cancel and return the products
4. You will lose your right to cancel and return the products if:
- the products you bought are of a nature that is liable to deteriorate or expire rapidly, such as products which are to be kept refrigerated like our cheeses; or
- you have mixed the products inseparably with another item after delivery.
How to cancel and return the products
5. If you cancel a contract, you must inform us in writing by contacting us via the details provided at Section 2 (Who we are and how to contact us) or completing our cancellation form.
6. You must return the products to us within 14 days, in the same condition in which you received
them.
7. If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
Who is responsible for paying for the costs of return
8. You will be responsible for paying the cost of returning the product to us unless the products are faulty or misdescribed (see section 11 (Faulty, damaged or incorrect products)) or you are ending the contract because of something we have done (see section 2).
Your right to a refund
9. Products returned by you in accordance with this Section 8 will be refunded in full (including the cost of sending the products to you).
10. If you cancel a contract and are entitled to a refund, we will refund any money received from you using the same method originally used by you to pay for your purchase.
11. We will process the refund due to you as soon as possible and, in any event, within 14 days of the day we receive your product back to us or the day on which you provide us with evidence that you have sent the product back to us.
Deductions from your refund if you have changed your mind
12. Refunds may be reduced for any diminished value in the products resulting from your excessive handling of them (e.g. more than would be permitted in a shop). If we issue a refund before we have received the products and have had a chance to inspect them, we may subsequently charge you an appropriate sum if we find that the products have been handled excessively.
13. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9. OUR RIGHTS TO END THE CONTRACT
We may end the contract if you break it
1. We may end the contract for a product at any time by writing to you if:
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
- you do not, within a reasonable time, allow us to deliver the products to you.
You must compensate us if you break the contract
2. If we end the contract in the situations set out in Section 1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
We may withdraw the product
3. We may write to you to let you know that we are going to stop providing the product. We will let you know as soon as we are reasonably able to of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes death or personal injury caused by our negligence (including that of our employees or sub-contractors) or for fraud or fraudulent misrepresentation.
2. We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms of Sale or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the contract is created. We will not be responsible for any loss or damage that is not foreseeable.
3. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity whatsoever.
4. Nothing in these Terms of Sale seeks to exclude or limit any of your rights as a consumer. More information can be obtained from your local Citizens’ Advice Bureau or Trading Standards Office.
11. FAULTY, DAMAGED OR INCORRECT PRODUCTS
Your rights in respect of faulty, damaged or incorrect products
1. By law, we must provide products that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information we have provided, and that match any samples that you have seen or examined (unless we have made you aware of any differences). If any products you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect or incorrectly priced products, please contact us as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for one or more of the following remedies:
o beginning on the day that you receive the products you have a 30 day right to reject the products and to receive a full refund if they do not conform as stated above;
o if you do not wish to reject the products, or if the 30 day rejection period has expired, you may request that the products be replaced or repaired. We will bear any associated costs and will provide the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible, we may instead offer you a full refund; or
o if, after repair or replacement, the products still do not conform (or if we have failed to act within a reasonable time or with significant inconvenience to you), you have the right either to keep the products at a reduced price, or reject them in exchange for a refund.
2. Please note if you exercise the final right to reject the products (as described in Section 1 above) more than 6 months after you have received the products, we may reduce any refund to reflect the use that you have had out of the products.
3. Please note that you will not be eligible to claim under this Section 11 if:
o we informed you of the fault(s), damage or other problems with the products before you purchased them (and it is because of the same issue that you now wish to return them);
o you have purchased the products for an unsuitable purpose that is neither obvious nor made known to us and the problem has resulted from your use of the products for that purpose; or
o if the problem is the result of normal wear and tear, misuse or intentional or careless damage.
4. Please also note that rights set out in this Section 11 do not allow you to return the products merely because you have changed your mind. Please instead refer to Sections 3 and 8.4 (Your right to change your mind and return the products).
5. Nothing in these Terms of Sale will affect your legal rights.
How to return products to us
6. To return products to us for any reason under this Section 11, please contact us to arrange the return at the contact details set out in Section 2 (Who we are and how to contact us). We will be fully responsible for the costs of returning products under this Section 11 and will reimburse you where appropriate.
Refunds
7. Refunds under this Section 11 will be issued within 14 days of the day on which we agree that you are entitled to the refund.
8. Any and all refunds issued under this Section 11 will include all delivery costs paid by you when the products were originally purchased and will be made using the same payment method that you used when ordering the products, unless you specifically request that we use a different method.
12. OUR OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS
These Terms of Sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software and literary works) comprised or stored in products, and do not govern the provision of any services by us or any third party in relation to the products.
13. EVENTS OUTSIDE OF OUR CONTROL
1. We are not responsible for any failure or delay in performing our obligations where that failure or delay results from any event that is outside of our control. Such events include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, disasters, subsidence, civil riots, acts of terrorism or war, governmental action or regulations, pandemic, other natural disaster, unavailability of raw materials, components or products, or any other event that is beyond our control.
2. If we are delayed or fail to perform our obligations as a result of an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay then you may contact us to end the contract and receive a refund for any products you have paid for but have not received.
14. HOW WE USE YOUR PERSONAL INFORMATION
1. We may use your personal information to provide our products to you, to process your payment for the products, and/or to inform you of new products available from us if you have opted to receive this information. All personal information that we may collect, will be collected, used and held in accordance with the provisions of applicable data protection laws. For further information, please refer to our Privacy Policy [Insert as link].
15. OTHER IMPORTANT TERMS
What happens if a term becomes illegal or unenforceable
1. If any provision (or part of any provision) of these Terms of Sale is or becomes illegal, invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such illegal, invalid or unenforceable provisions or portion thereof will be deemed deleted.
Any delay by us in enforcing our rights will not prevent us from enforcing rights at a later date
2. No waiver of any provision of these Terms of Sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these Terms of Sale.
We may transfer these Terms of Sale to someone else
3. We may transfer our obligations and rights under these Terms of Sale to a third party (if, for example, we sell our business). If this occurs you will be informed by us in writing. Your rights under these Terms of Sale will not be affected and our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
You may only transfer these Terms of Sale if we agree
4. You may only transfer your obligations and rights under these Terms of Sale if we agree in writing.
Nobody else has rights under these Terms of Sale
5. These Terms of Sale are between you and us. No other person will be entitled to enforce any provision of these Terms of Sale.
What country’s laws apply to any dispute and where can you bring proceedings?
6. These Terms of Sale, their subject matter and their formation, are governed by English law. You and us both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
COMPETITION TERMS AND CONDITIONS
COMPETITION TERMS & CONDITIONS
1. INFORMATION ABOUT OUR COMPETITION TERMS AND CONDITIONS
1. Please read these competition terms and conditions carefully. If you enter one of our competitions, your participation will be governed by these competition terms and conditions (Competition Terms).
2. Unless otherwise stated, the promoter of any competition shall be: Snowdonia Cheese Company Limited, registered in England and Wales with company number 4171512 of Unit 14, Cefndy Employment Park, Rhyl, LL18 2HJ (Snowdonia).
3. In these Competition Terms, “we” means Snowdonia (and us and our will be construed accordingly) and “you” means any entrant or potential entrant who participates in our competitions (and your will be construed accordingly).
4. We reserve the right to amend at any time these Competition Terms. We may also create rules which will apply to a specific competition only. If we do this, we will provide the specific competition rules to you at the point at which we notify you of the competition and before you decide to enter (for example in any social media post or announcement relating to the competition). We will also publish the specific competition rules on the relevant competition page, as well as a link to these Competition Terms. Any specific competition rules shall be deemed to be incorporated in these Competition Terms.
5. These Competition Terms should be read in conjunction with our Terms of Use and any other terms and conditions that we may notify you before you enter any competition.
6. By entering any of our competitions, you agree to be unconditionally bound by and comply with these Competition Terms.
2. ELIGIBILITY
1. Our competitions are only open to legal residents of mainland UK (excluding Northern Ireland).
2. You must be at least 18 years of age to participate in any competition. If you are under the age of 18 you cannot participate in a competition and even if you do participate and win, you will not be awarded any prize.
3. Our competitions are not open to:
o our employees;
o employees of our agents or suppliers; or
o members of the immediate families or households of the employees stated above.
4. By entering any competition, you confirm that you are eligible to do so and eligible to claim any prize you may win.
3. HOW TO ENTER
1. The opening date and closing date is as specified for each competition, and will be set out in the specific competition rules and/or in the social media post or announcement that we provide to you before you choose whether to enter the competition. We reserve the right to amend the competition end date at any time. Only entrants who have submitted entries before the closing date of the competition shall be eligible to participate. All entries received after the closing date are automatically disqualified.
2. Details of how to enter the competition will also be outlined in the specific competition rules and/or in the social media post or announcement. Unless otherwise stated in the specific competition rules, there is a limit of only one entry per participant during the relevant promotion period.
3. For some competitions, entries must be posted on Facebook, X (Twitter) or Instagram. A Facebook, X (Twitter) and/or Instagram account will be required for entry. You must be the owner of the account from which the entry is received. In the event of a dispute as to any registration or entry, the authorised account holder of the account used to enter will be deemed to be the entrant. The potential winner may be required to show proof of being the authorised account holder for the account. Any entrant using multiple accounts to submit entries will be disqualified from the competition. In the event that an entrant submits multiple entries in a single day, the first entry only shall be accepted.
4. We will not accept entries that are: automatically generated by computer; completed by agents, third parties or organised groups; completed in bulk; incomplete; illegible; altered, reconstructed, forged or tampered with; or submitted by any other means and not original. No responsibility can be accepted for entries that are not received for any reason.
5. There is no entry fee and no purchase necessary to enter the competitions. Your operator’s standard data or communication charges shall apply for access to our website or to our social media accounts as applicable.
6. For help with entries, please contact us at: info@snowdonia-cheese.co.uk.
4. SUBMISSION OF CONTENT
1. You are solely responsible for your entry and its content. When you submit an entry (including any accompanying materials), you confirm that your entry does not contain content:
o that may infringe the rights of other parties, including patents, copyrights, trade secrets, trade marks, a person’s data protection rights, rights to privacy or publicity rights;
o that may depict or identify minors, their personal details, their address or ways to contact them;
o that is or appears to be of commercial nature, including advertisements, sponsorships, solicitations, endorsements and public relations material;
o that is false, inaccurate or misleading;
o that may include software viruses, spyware or any other malicious applications;
o that may encourage, support, assist, or advise in the commission of a criminal offence;
o whose publication is prohibited by any applicable law; or
o that may be threatening, abusive, harassing, defamatory, libellous, vulgar, discriminatory, violent, obscene or racially, ethnically or otherwise objectionable.
2. Where a competition requires you to submit, post or re-post content, you must not:
o violate any rules, guidelines or instructions that we may convey regarding the competition;
o interfere with or disrupt the operation of the competition;
o engage in any action that may adversely affect other entrants, or, where a judging panel has been appointed, manipulate the judgment or evaluation of competition entries;
o disparage us or harm our goodwill or reputation;
o breach the security of our website or social media accounts/pages or any promotion systems used or identify any security vulnerabilities in them;
o impersonate any person or entity, or make any false statement pertaining to your identity; or
o engage in any activity that constitutes or encourage conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law, including laws governing privacy, defamation, mass email, spam, export control, consumer protection, unfair competition and false advertising.
3. We reserve the right to remove any offensive, infringing or inappropriate posts published on its social media pages and/or published in connection with any competition, and to exclude those responsible for such posts from the competition and/or any future competitions.
4. Any post required for or related to a competition on social media that you publish on or through your Facebook, Instagram or X (Twitter) account must include:
o the following hashtags: #ad (which must be placed prominently at the beginning of the post); and
o where the promotion requires entrants to share or re-tweet our posts, any links contained in the original social media post published by us (for the avoidance of doubt including a link to these Competition Terms) and any hashtags included in that post.
5. When you submit an entry through your social media account, you confirm that all tags associated with the content are accurate.
6. Any entrant that does not tag their post in accordance with these Competition Terms shall be automatically disqualified, and their entry shall be deemed to be invalid.
5. OWNERSHIP OF COMPETITION ENTRIES AND INTELLECTUAL PROPERTY RIGHTS
1. All entries (including any accompanying materials) submitted will become our intellectual property on receipt. You hereby grant ownership to us and waive any and all moral or related rights that you may have in any entry. You agree not to provide any entry in which any third party has any intellectual property, moral or related rights in the entry without procuring a transfer or waiver of those third party rights.
2. You agree that we may, but that we are not required to, make your entry (including accompanying materials) available on our website, our social media pages, and any other media, whether now known or invented in the future, and in connection with any publicity of the competition.
3. You agree to grant to us a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights and moral rights in the entry and any accompanying materials which you are unable to assign, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the entry and any accompanying materials for such purposes.
4. You agree to execute any such documents and perform such acts as may be required or as deemed necessary for the purpose of giving full effect to this Section 5.
6. PRIZES
1. Details of any prizes will be outlined in the specific competition rules and/or in the social media post or announcement.
2. Prizes are as stated, and are not negotiable or transferable. Except as otherwise set out in these Competition Terms, no prize or part of a prize is exchangeable for cash. We reserve the right to substitute any prize with an alternative prize of equal or greater value in the event that the advertised prize become unavailable for any reason.
3. All prizes will be sent by post on the date outlined in the specific competition rules.
7. SELECTION OF WINNERS
1. For any prize draw, the winner will be selected at random by a draw performed by a computer process and/or supervised by an independent adjudicator from all eligible entries received in accordance with these Competition Terms.
2. For any skills competition, where you are required to submit content to us as part of the competition, the entries will be judged by an independent judge or a panel of judges that includes at least one independent member based on the judging criteria described in the specific competition rules and/or in the social media post or announcement. We will send the full names of judges to anyone who e-mails us requesting this information within 1 month of the competition closing date at: info@snowdonia-cheese.co.uk.
3. Unless otherwise stated within the specific competition rules or competition announcement, the winner, or winners, will be selected within 48 hours of the stated competition closing date/time and the winner(s) will be notified within 7 days (see below).
4. Competitions running across multiple social media platforms are representative of only one competition and unless otherwise stated there will be only one winner.
5. Our decision and the decision of any judges is final and binding and no correspondence or discussion will be entered into regarding the outcome of any competition, except for with the winner(s).
8. WINNER NOTIFICATION AND ANNOUNCEMENTS
1. Unless otherwise stated in the specific competition rules, if you win a competition, we will make reasonable efforts to notify you by direct message, telephone or e-mail using the contact details that you have provided when submitting your entry. You must respond to our notification to claim any prize. If we cannot contact you or you do not respond within 14 days, we reserve the right to offer the prize to another competition entrant selected by the same process and/or in accordance with the same criteria.
2. The prize may not be claimed by a third party on a winner’s behalf. We do not accept any responsibility if a winner is not able to take up a prize or if any winner does not receive their prize as a result of providing incorrect contact details or changing their contact details subsequent to the closing date of the competition.
3. We will make available information that indicates that a valid award took place. We will send the surname and county of residence of any major prize winners, and, if applicable, copies of their winning entries, to anyone who e-mails us requesting this information within 1 month of the competition closing date at: info@snowdonia-cheese.co.uk. If you object to any or all of your surname, county and winning entry being published or made available, please contact us at info@snowdonia-cheese.co.uk. In such circumstances, we may still provide this information to a relevant regulator (including the Advertising Standards Authority) on receipt of a legitimate request.
4. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
9. DISQUALIFICATION
1. To be announced as a winner and to claim any prize, you must have complied with and remain in compliance with these Competition Terms.
2. If you do not comply with all of the above requirements within the above time frames, or if we have reasonable grounds to believe that you have breached any of these Competition Terms, we may disqualify you without any liability to you, and where you are a winner or potential winner, and to select replacement winner(s).
3. We may employ measures to detect and prevent fraudulent or abusive activities in connection with any competition. We reserve our right to disqualify you, without prior notice and without liability to you, if we, in our sole discretion, believe that you have engaged in fraudulent or abusive activities in connection with the competition.
10. SOCIAL MEDIA DISCLAIMER
1. The competitions are in no way sponsored, endorsed or administered by, or associated with, Facebook, X (Twitter) and/or Instagram.
2. Facebook, X (Twitter) and/or Instagram are hereby fully released (by us and by you) from all liability that may arise from any matter related to any competition, and Facebook, X (Twitter? and/or Instagram may not be held liable for any claim arising from your participation in any competition or taking up a prize.
3. You acknowledge that, by your actions in re-tweeting or reposting any post, that your post shall be publicly visible, and you agree that the post may be shared by third parties in various social media outlets and that we and/or Facebook / X (Twitter) / Instagram (as applicable) is not responsible for any reposting or other use of its posts by third parties.
11. TAXES
The prizes may be taxable income under applicable laws. Any taxes applicable to the prizes are the sole and exclusive responsibility of the entrant. You are solely responsible for reporting the prize to the relevant tax authorities, and paying all taxes applicable to the prize, as required by the applicable tax laws. Upon our request, you will promptly complete and submit to us all tax forms, certificates or authorisations as may be necessary under the applicable tax laws.
12. HOW WE MAY USE YOUR PERSONAL INFORMATION
1. We collect and use personal data to conduct the competitions, as is necessary for us to be able to perform its agreement with you and in order to comply with its legal obligations, including to select the winners, deliver the prizes and publish the results (as required by advertising regulations).
2. We will only process personal data submitted to us as set out in our Privacy Policy. This Privacy Policy contains information about how to access, correct or update your personal information, how to make a complaint about a potential breach of privacy and how we will deal with such a complaint.
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
1. Subject to the 3 below and to the extent permitted by applicable law, you agree to release and hold harmless Snowdonia and its subsidiaries, affiliates, suppliers, distributors, agencies and each of their respective parent companies and each such company’s officers, directors, employees and agents (collectively, the Released Parties) from and against any claim or cause of action, including, but not limited to, damage to or loss of property, arising out of participation in any competition or your inability to participate in any competition.
2. Subject to 3 below and to the extent permitted by applicable law, the Released Parties are not responsible for:
o any incorrect or inaccurate information, whether caused by you, printing errors or by any of the equipment or programming associated with or utilized in the Promotion;
o technical failures of any kind, including, but not limited to malfunctions, interruptions, or disconnections in phone lines or network hardware or software failures of any kind including any injury or damage to any person’s computer account resulting from participating in this Promotion, or mis-transcribed data;
o unauthorized human intervention or human error which may occur in any part of the entry process or the process for allocating the prize(s);
o technical or human error which may occur in the administration of the Promotion or the processing of entries;
o late, lost, undeliverable, damaged or stolen entries or notifications; or
o any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from your participation in the Promotion or receipt or use or misuse of any Prize. If for any reason your entry is confirmed to have been erroneously deleted, lost, or otherwise destroyed or corrupted, your sole remedy is another entry in the Promotion, if it is possible.
3. Nothing in this Section 13 shall exclude or limit the Released Parties’ liability for death or personal injury caused by their negligence, for fraud or fraudulent misrepresentation, or for any other liability whose exclusion or limitation is prohibited by law.
14. OTHER IMPORTANT TERMS
1. We reserve the right to cancel or amend the competition and these Competition Terms without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of our control.
2. If any provision(s) of these Competition Terms (or any part thereof) are held to be invalid or unenforceable, all remaining provisions (or any part thereof) hereof will remain in full force and effect.
3. You may not assign or delegate these Competition Terms or any of your rights and obligations hereunder. Any purported assignment shall be null and void.
4. Any competition, these Competition Terms and any dispute arising therefrom shall be governed by and construed in accordance with the laws of England and Wales. This choice of law does not deprive you of any mandatory protection afforded to you under the laws of any other part of the UK in which you reside.
5. The parties submit to the non-exclusive jurisdiction of the English courts. This choice of jurisdiction shall not limit your right to bring proceedings in any other court of competent jurisdiction, including any other part of the UK in which you reside, if and to the extent permitted by applicable law.
GIFT CARD TERMS AND CONDITIONS
GIFT CARD TERMS & CONDITIONS
1. The personal gift card (Gift Card) gives you a credit to the value of the voucher, to be redeemed against items ordered through our website: snowdoniacheese.co.uk. These Gift Card Terms are additional to the Snowdonia Terms of Sale (https://www.snowdoniacheese.co.uk/terms-conditions/), which will continue to apply in respect of orders placed using the Gift Card. If there is a conflict between these Gift Card terms and the Snowdonia Terms of Sale, these Gift Card Terms will take priority to the extent necessary to resolve the conflict.
2. The Gift Card is valid for one year from the date of purchase, until the expiry date shown on your Gift Card email. The gift card will be cancelled on expiry of the validity period.
3. The Gift Card is limited to only one code per user.
4. The Gift Card may be used to purchase goods of a higher price than the amount on the card, on payment of the difference. If the total order value is less than the value of the Gift card, any balance will remain on the gift card and may be applied to future purchases, provided that the card has not expired.
5. The Gift Card can be applied to purchase any item on the website, with the exception of Gift Cards, and can also be applied to delivery costs, where applicable.
6. The Gift Card is not transferable or redeemable for cash or credit. We do not give change or refunds on gift cards.
7. To apply the gift card, please enter the Gift Card code in the ‘Apply a Coupon or Gift Code’ box at checkout so that the Discount can be automatically applied.
8. The Gift Card is subject to stock availability.
9. We reserve the right to cancel the Gift Card or amend these Gift Card Terms without notice in the event there is any actual or anticipated breach of any applicable law or regulation or any other event outside of our reasonable control.
10. We reserve the right to not award a Gift Card or disqualify a user if there are reasonable grounds to believe that any person is not eligible for any reason or for any other lawful reason, including failure to comply with these Gift Card terms and/or the Snowdonia Terms of Sale.
DISCOUNT PROMOTIONAL TERMS AND CONDITIONS
DISCOUNT PROMOTIONAL TERMS & CONDITIONS
Please read these rules carefully
1. These Offer Terms and conditions apply to the Snowdonia Cheese Company discount promotion (“Offer”). These Offer Terms are additional to the Snowdonia Terms of Sale (https://www.snowdoniacheese.co.uk/terms-conditions/), which continue to apply. If there is a conflict between these Offer Terms and the Snowdonia Terms of Sale, these Offer Terms will take priority to the extent necessary to resolve the conflict.
2. Offer Period
o The Offer runs during the period from 12:00am 1st January 2024 – 11:59pm 31st January 2024 inclusive (“Offer Period”) and is available, subject to availability and while stocks last, through the Snowdonia Cheese Company website at snowdoniacheese.co.uk only.
3. Discount details:
o Customers who qualify for the Offer will receive a discount on their purchase amount. The discount applies only to eligible products and services.
4. How to Redeem: To redeem the Offer, customers must follow these steps:
o Shop for eligible products or services during the Offer Period.
o At the checkout, enter the designated promo code: [promo code].
o The discount will be applied to the total purchase amount before taxes and shipping fees.
5. Exclusions: The following items are excluded from the Offer:
o Gift cards and vouchers.
o Shipping and handling charges.
o Rock Star Valentine’s Night In Selection.
o Rock Star Valentine’s Night In Selection with Bubbles.
6. Limitations:
o The Offer cannot be combined with any other promotions, discounts, or offers unless explicitly stated.
o The Offer has no cash value and cannot be exchanged for cash or any other form of compensation.
7. This Offer is subject to stock availability. Whilst reasonable efforts have been made to ensure sufficient stocks are available to meet likely demand, we may end the Offer early (or suspend the availability of the Offer) without notice if, in our opinion, there is not sufficient stock to continue operating the Offer.
8. We reserve the right to cancel the Offer or amend these Offer Terms without notice in the event there is any actual or anticipated breach of any applicable law or regulation or any other event outside of our reasonable control.
9. We reserve the right to not award a Gift or disqualify a participant if there are reasonable grounds to believe that any person is not eligible for any reason or for any other lawful reason, including failure to comply with these Terms and/or the Snowdonia Terms of Sale.
10. Contact Information: For any questions or concerns related to the Offer or these terms and conditions, please contact our customer service at info@snowdonia-cheese.co.uk
BLACK FRIDAY TERMS AND CONDITIONS
BLACK FRIDAY PROMOTIONAL TERMS & CONDITIONS
Please read these rules carefully
1. These Offer Terms and conditions apply to the Snowdonia Cheese Company Black Friday 2023 promotion (“Offer”). These Offer Terms are additional to the Snowdonia Terms of Sale (https://www.snowdoniacheese.co.uk/terms-conditions/), which continue to apply. If there is a conflict between these Offer Terms and the Snowdonia Terms of Sale, these Offer Terms will take priority to the extent necessary to resolve the conflict.
2. The Offer runs during the period from Friday 17th November to Monday 27th November 2023 inclusive (“Offer Period”) and is available, subject to availability and while stocks last, through the Snowdonia Cheese Company website at snowdoniacheese.co.uk only.
3. The offers:
1. Subject to these Offer Terms, purchasers who spend £39 or more on eligible products on our online store in any single order during the Offer Period will be eligible to receive a complimentary small Snowdonia Cheese Company-branded Duo slate board (which holds two cheese truckles – truckles not included) (“Gift”). The complimentary Gift will be automatically added to a qualifying order at checkout. All items forming part of the qualifying order must be purchased at the same time, in the same transaction.
2. Subject to these Offer Terms, purchasers who spend £50 or more on eligible products on our online store in any single order during the Offer Period will be eligible to receive a complimentary Snowdonia Cheese Gift Set, including a small Snowdonia Cheese Company-branded Duo slate board (which holds two cheese truckles – truckles not included) and a set of two chutneys (“Gift Set”). The complimentary Gift will be automatically added to a qualifying order at checkout. All items forming part of the qualifying order must be purchased at the same time, in the same transaction.
3. An additional offer will be available to purchasers who spend £50 or more on eligible products on our online store in any single order during the Offer Period will be eligible to buy Piper-Heidsieck Cuvée Brut NV Champagne at a 33% discount.
4. A limit of one Gift per transaction applies to this Offer.
5. Snowdonia Cheese Company reserves the right to change the specification of the Gift from that advertised.
6. There is no cash alternative to the Gift. The Gift is not exchangeable for cash or for any other product.
7. If you believe you made a qualifying purchase but you did not receive a Gift, please contact us by email: info@snowdonia-cheese.co.uk.
8. The Gift may not be exchanged or returned unless it is faulty, in which case it will be exchanged for a replacement Gift, subject to availability.
9. Returns of the Gift on its own (regardless of condition) will not result in a refund or payment to you of any sort.
10. This Offer is subject to stock availability. Whilst reasonable efforts have been made to ensure sufficient stocks are available to meet likely demand, we may end the Offer early (or suspend the availability of the Offer) without notice if, in our opinion, there is not sufficient stock to continue operating the Offer.
11. We reserve the right to cancel the Offer or amend these Offer Terms without notice in the event there is any actual or anticipated breach of any applicable law or regulation or any other event outside of our reasonable control.
12. We reserve the right to not award a Gift or disqualify a participant if there are reasonable grounds to believe that any person is not eligible for any reason or for any other lawful reason, including failure to comply with these Terms and/or the Snowdonia Terms of Sale.
