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DELIVERY INFORMATION
DELIVERY FAQS
Delivery service
We can deliver your order to any address in mainland UK for just £6.00 – standard delivery is FREE for all orders of £35 & over unless a named day service is selected.
We deliver throughout mainland UK only, excluding PO or BFPO Boxes, Northern Ireland and the Scottish Highlands and UK Islands. Deliveries take place from Tuesday to Friday . Items sent on a standard delivery service (free) are usually delivered within 2-4 working days from the order being placed. Excluded postcodes can be seen in the FAQs section below.
Please take care to provide the correct full delivery address (including postcode) as we can’t re-deliver any consignments sent to an incorrect address. All non-delivered consignments are destroyed as they contain perishable goods. In this circumstance the customer would be required to reorder the product/s at their cost & pay for any associated shipping.
Delivery services
Standard delivery
Delivered within 2 – 4 working days Tuesday to Friday if ordered by 2pm. £6.00 or free if you spend £35 or over.
Named day & next day delivery
Delivered on a day of your choice Tuesday to Friday. £6.00.
Saturday delivery
Delivery on your chosen Saturday. Order needs to be placed by 1pm on Friday if ordering for the following Saturday. £9.00.
Tracking & returns
ORDER TRACKING
Your order tracking number will be provided within your despatch confirmation email. Please click the link to track your order. The courier company (DPD or DHL) will contact the mobile number given when placing the
order to provide an update on the expected day & time of arrival. We would recommend that you download the DPD or DHL app from the App Store (DPD or DHL) or Google Play (DPD or DHL), offering the best way to keep informed as to the whereabouts of your order and your delivery driver. It also allows you much more control over the receipt of
your goods.
RETURNS POLICY
We can only accept returns for goods deemed to be in an unsatisfactory condition upon receipt, or for products mistakenly dispatched, as cheese is a perishable item. Please email info@snowdonia-cheese.co.uk us immediately upon receipt of any goods in an unsatisfactory condition, or incorrectly dispatched.
Packaged with care
Every order is packaged carefully including a reusable/recyclable
cool pack and a recyclable cardboard box to ensure your goods or gift arrive in the very best condition.
For more information, please see our delivery FAQs.
Delivery FAQs
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Can I select a specific date for delivery?
We offer Named Day and Next Day Delivery for an additional charge of £6 or £9 for weekend deliveries. Your order will be delivered on a day of your choice Tuesday to Friday (Mon-Sun from Nov & Dec)
Available dates will usually be available up to six weeks into the future. We aim to meet our delivery promise, but delays and changes may occur outside of our control once an order is handed over to our courier partners. Please see our full Terms & Conditions for more information. Despite the very high likelihood that the delivery will arrive on the desired date, we do advise ordering with a day or two to spare, to allow for rare delays.
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Where do you deliver to?
We are currently only able to process orders to mainland UK addresses through our website. This excludes Northern Ireland and various Scottish postcodes,
including the Highlands. Unfortunately, we cannot deliver to PO boxes. -
How safe is the cheese to eat if my parcel is left outside my property in warm weather?
If a customer is not home to receive delivery and no arrangements have been made to leave the delivery in a safe space or with a neighbour, couriers will leave the parcel outside the property. If this occurs and the parcel is left in warm weather for a number of hours, the cheese will almost certainly still be safe to eat. We include cooling packs in the parcel, and prepare and pack the contents in such a way that high temperatures can be withstood for several hours.
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How soon can I expect an order to be delivered?
Orders are normally delivered within 3-5 working days from receipt of order. Orders
will be delivered between Tuesday and Friday. At peak times there can be delays
to the service, but this will be made clear on the online shop. -
Can I send an order to a BFPO (British Forces Post Office) address?
Unfortunately, we cannot send orders to BFPO addresses at this time due to restrictions on sending perishable goods.
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What happens if I’m not at home when goods are delivered?
We can only deliver to one nominated address. When your order is dispatched, you
will receive a communication from our courier giving you the chance to amend the arrangements for your delivery if no one will be at home to receive it. You will be able to make arrangements to leave the delivery in a safe space or with a neighbour, or otherwise move the delivery date back by one day.We would request that a person is home to receive the order, as parcels left at the property will be classed as completed deliveries. Please be aware that due to the perishable nature of our products, our courier service will not be able to attempt redelivery.
Please ensure delivery address details are correct at the time of ordering. If youhave any queries, please contact info@snowdonia-cheese.co.uk.
We make deliveries Tuesday to Friday so please ensure there will be someone at the delivery address you provide to receive your order.
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Can I place my order over the phone?
Unfortunately, we are unable to take orders over the phone. Please visit our online shop to purchase our products or, alternatively, visit our find a stockist page.
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Where is my invoice?
Your invoice is sent to the email address that you enter when placing the order. You can also access your invoice from your website account if you have set one up.
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Is there a minimum order and a delivery charge?
There is a minimum order value of £20. Our delivery charge is £6 unless you spend £35 or more, in which case delivery is free (2-4 working day service). We ensure every order containing cheese is packed with a reusable/recyclable ice pack to ensure it arrives in the very best condition.
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What happens if I have entered theincorrect delivery address or postcode when placing my order?
Unfortunately, we can’t re-deliver a consignment if an incorrect address or postcode has been entered as the delivery address in our checkout. All non-delivered consignments are destroyed as they contain fresh goods. In this circumstance, the customer would be required to reorder the product(s) at their cost and pay for any associated shipping.
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Do you deliver to PO boxes?
Unfortunately, our courier company is unable to deliver to PO boxes or BFPO addresses.
